Comedian, actor, writer, “Angry Retail Guy” Scott Seiss to publish debut book


Harper Celebrate, a gift book imprint of HarperCollins Focus, has announced a forthcoming book with comedian, actor, former customer service employee, and writer Scott Seiss, creator of the viral “Angry Retail Guy” sketches. On sale September 10, 2024, The Customer Is Always Wrong: An Unhinged Guide to Everything That Sucks About Work (From an Angry Retail Guy) is a fully illustrated, hilariously cathartic ode to underpaid and overworked employees – and the customers who annoy them.

Anyone who has ever worked in customer service (or any job, really) knows that everyone else—the customer, the boss, the company—is always right, and never the employee. The Customer Is Always Wrong expands on Scott’s ire-filled, laugh-out-loud viral videos, joyfully eviscerating not only overbearing customers, but every annoying aspect of work, including purposeless job interview questions, debatable brand values, phony mental health webinars, and the walking human trainwrecks that are our bosses. In The Customer Is Always Wrong, laugh (and maybe cry) at all the frustrating things that suck about work.

“This is a literary rage room that people can flip through and laugh about in the back while their manager wonders where the hell they are,” said Scott. “I wrote it to celebrate the resilience and determination of workers everywhere—especially those in customer service who are often the hardest working (and most underappreciated) type of employee.”

“Scott delivers the perfect combination of scorn, humor, and compassion in this book,” said Michael Aulisio, vice president and publisher, Harper Celebrate. “Anyone who has ever worked in an office, in retail, or had a day they’re not proud of as a shopper, will see themselves in these pages.”

Advance praise for The Customer Is Always Wrong includes: “Scott Seiss is a hilarious geyser of rage, cynicism and venom, all delivered with a Dundalk accent that could peel paint. I love him.” – New York Times bestselling author, comedian, and actor Patton Oswalt.

Scott’s signature rants, funny anecdotes, and absurd musings are paired with four-color illustrations in The Customer Is Always Wrong, a hilariously unhinged guide to all the things we wish we could say out loud at work . . . without getting fired. The Customer Is Always Wrong is available for preorder now. Find it wherever books are sold on September 10, 2024.

About Scott Seiss:
Scott Seiss (aka “Angry Retail Guy”) is a comedian, actor, writer, and, of course, former customer service employee. He’s best known for his viral “Angry Retail Guy” sketches, which have garnered millions of views online. He’s headlined comedy clubs across the country, and, notably, has opened for Patton Oswalt, Joe Gatto, Roy Wood Jr., and Josh Wolf. He appeared in Cocaine Bear directed by Elizabeth Banks, as well as Randall Park’s directorial debut Shortcomings. Scott lives in Baltimore, Maryland, when he’s not on tour for his stand-up comedy. For more information, visit

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Her fiction writing has received the Author / Ambassador at Library Journal Self-e Authors, Winner Queen of the West Reader Favorite Award, Amazon Bestseller - Historical, Double finalist in the Next Generation Indie Book Awards in the Mystery and Humorous Categories. Writing humorous cozy mysteries and romantic comedy, Jocie can find humor in most everything, even when she shouldn't. She lives in the Midwest on Dust Bunny Farm with her family.